COVID-19: Update on Service Delivery


November 19, 2020

As COVID-19 continues to be an evolving public health issue across the country and following guidance from our partners at DDA and the Maryland Department of Health we are making changes to the way we deliver services. The health and wellness of people we support, employees, and stakeholders is our highest priority. We believe that everyone must play a part in preventing the spread of coronavirus and we ask for your patience and cooperation as we continue to navigate this crisis. With continued concerns and an abundance of caution, we are making the following changes to Kent Center’s operations.  We will continue to reevaluate our position as it relates to these changes regularly and in consultation with DDA and the Department of Health.

Effective at 5 p.m. tomorrow, Friday, November 20, the following changes will go into effect: 

  • All Kent Center offices will be closed to the public and the people we support effective Monday, November 23, until further notice. The Kent Center’s mainline will continue to be answered Monday-Friday from 8:00am to 4:00pm. You can reach us at 410-778-7303. 

  •  In-person Meaningful Day Services will not take place at Scheeler Road starting November 23, until further notice. All people supported in Day Services are encouraged to stay home. Digital Day Services will be available to everyone with this kind of support multiple times daily.  Please call us to learn more about the multiple offerings that are available. 

  • All Kent Center group homes and personal support houses will continue to be fully operational, and people supported will continue to have meaningful days planned in accordance with social distancing guidelines.  Visitors are not permitted in any Kent Center Community Living homes.

  • Personal supports will operate with modifications. Persons who can be support with outside activities will continue to operate as normal, all other Personal Support Services will be happening digitally for the time being.

  • Employment services will continue to function with all job coaching for essential employees continuing as they have been but all other employment services happening digitally.

With any and all services that continue in the community or family homes there will be an increased amount of PPE being used by staff to help ensure the safety of everyone involved.  As I have shared in earlier messages, Direct Support Professionals are mandated to wear both a surgical mask and face shield/goggles any time they are working with someone receiving support.

We will continue to monitor the spread of the coronavirus in our community and will ensure that we communicate any updates as they occur.  We know these are significant changes to our operations. We appreciate your patience and cooperation as we prioritize the health and safety of the people we support, our employees, and our community.  Please email our Media Contact, Courtney Williams at   any questions.

Be Safe and Well, 

Wes Campbell

Executive Director


Kent Center provided the socialization my son needed, to know people with and without disabilities. The staff is a very special group of people, who I know I can rely on who care for my son when I can’t be there.”
– parent of person supported
"I love trying to make a difference in the lives of the people we support.  It is fullfilling and challenging and rewarding all at the same time." - Direct Support Professional for the Kent Center.  


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